Support

Purchasing Ebooks

Where can I download eReader software for my computer?

Click on the links below to download free eReader software:

How do I transfer an eBook to a handheld device?

You will need to transfer or synchronize your eBook to your device (eReader, iPhone/iPod/iPad, tablet, cell phoneetc). If you are having trouble synchronizing your device, consult the device instructions.

Once any eBook with DRM is purchased and downloaded to your computer or mobile device, you can transfer it to any of your authorized computers and devices an unlimited number of times.

Why doesn’t the Download button seem to be working?

Depending on your device and settings, the Download button may cause the file to load in your browser window, therefore you must take the additional step of saving the file onto your computer/device using your browser’s File > Save command.

An alternative to directly clicking the Download button is as follows.

  1. Right-click the Download button. (Control + click for Macs)
  2. From the menu, select Save Target Link As.
  3. Navigate to the directory where you want to save the file.
  4. Click OK.

The dialog box displays the download progress and an estimate of the time remaining.

What types of eBooks can I buy on the Creaternity Marketplace

You can buy an eBook in multiple formats. The eBook’s file format determines how you open the file.  You should check your tablets compatiability with formats before purchasing.  If you are still unsure, a PDF file format can be open by most computers and devices with a free reader.

  • EPUB: This is a standardized electronic publication format featuring reflowable text suitable for use on most eReader devices except the Amazon Kindle, which uses the MOBI eBook format (see below for Kindle instructions). EPUB files can also be opened and read on your computer if you have installed eReader software on your computer, such as the free Calibre or Adobe Digital Editions readers.
  • PDF: This is a file that can be downloaded, opened, and viewed on your computer, laptop, or tablet, using the free Adobe Reader. All eReader devices (Kindle, NOOK, iPad, Kobo, etc.) can also open PDF files once the file is added to your eReader’s library.
  • AZW: AZW is a proprietary format developed by Amazon specifically for the Kindle eBook reader. Only Kindle ebook readers can open AZW files unless you use a free eReader software like Calibre.
  • MOBI: This is a file that can be downloaded, opened, and viewed on your computer, laptop, or tablet, using the free Adobe Reader. Most eReader devices (Kindle, NOOK.) can open MOBI eBook formats.

How do I read my eBook on my computer?

Once the purchase is complete, you can download your eBook from the Checkout page. If you have a Lulu.com account, you can also download your eBook by clicking on your username and selecting My Orders.

To open a PDF file on your computer, laptop, or tablet, simply double click on the BookTitle.pdf file and it will open in Adobe Reader.

To open an EPUB file on your computer, right click on the book title, choose Open with, and select your preferred eBook reader application. If you have not installed an eBook reader on your computer, laptop, or tablet, there are several free eReaders that can be downloaded from the Internet, such as the Calibre or Adobe Digital Editions readers.

When I try to open my eBook on my computer, I get an error message

When you purchase an eBook in EPUB format and download it to your computer, laptop, or tablet, you will notice the file name ends with EPUB (BookTitle.epub). If you plan to read this eBook on your computer, laptop, or tablet you must download and install an eReader application. There are several free eReaders that can be downloaded from the Internet, such as the free Calibre or Adobe Digital Editions readers.

IMPORTANT NOTE: The Adobe Reader is intended for reading PDF files. Attempting to open an EPUB file in Adobe Reader will result in a “corrupted file” error message.

Once an eReader application is installed, simply right-click on the eBook’s file name, choose Open with, and select your eBook reading software. The book will be added to the application’s eBook library where you can simply click on the title and start reading.

Helpful Hint: Once you add your first eBook to the eReader application, you can choose to always open these types of files (.epub) using this software. If you choose this option, your eBooks will automatically be added to your reader library when you purchase, download, and open a new eBook. As an added bonus, you can also open PDF files using these eBook readers, which means you can keep all your eBooks (PDF and EPUB) in one library.

I purchased an eBook and I want to read it on my Kindle

Creaternity creates and publishes eBooks in the standard EPUB format. If you have a Kindle, which reads eBooks in MOBI format, you can still download and read an eBook in a few easy steps.

  1. From your laptop or computer, choose and purchase your Creaternity eBook.
  2. Download and save the EPUB file.
  3. Go to http://www.epubconverter.com/epub-to-mobi-converter/
  4. Upload the EPUB file for conversion.
  5. Download and save the converted MOBI file.
  6. Attach your USB connection from your Kindle Reader to your Computer.
  7. Move the MOBI file to your Kindle Documents directory.
  8. Your new book will be available for selection from your Kindle bookshelf.

I purchased an eBook and I want to read it on my iPad

To Download to your iPad:

  1. Once payment is received, check your email which will have the download link for your purchase. PLEASE NOTE: For easier downloads, you should check the email from the device in which you would like to read your eBook.
  2. Click the Download link to transfer your eBook (ePub or PDF) to your iPad.
  3. Click Open in… to select a previously downloaded eReader application. Or, click Open in “iBooks” to add the eBook directly to your iBookshelf.
  4. Tap the book on your iBookshelf to start reading.

I purchased an eBook and I want to read it on my Nook

To Download to your Nook:

  1. Once payment is received, check your email which will have the download link for your purchase. PLEASE NOTE: For easier downloads, you should check the email from the device in which you would like to read your eBook.
  2. Click Download link to transfer your eBook to your Nook.
  3. Click the Nook button and select Library from the Quick Nav bar.
  4. Select My Stuff and choose My Files from the dropdown list.
  5. Select the My Downloads folder and tap the book title to start reading.

How many times can I download my purchase?

For digital purchases, Creaternity’s guidelines are as follows:

  1. From the date of purchase, you have 48 hours to download the product before the download link expires.
  2. From the date of purchase, you may download your purchase up to 3 times before the download link expires.

The download link will be sent to your email immediately after the transaction with Creaternity is completed.  You should check your email (including the junk folder) to make sure that you have received the download link.   If you have not received the email you should contact Creaternity support for assistance.